Pocketbook SurfPad Instruction Manual download pdf (Page 43)

FIRMWARE UPDATE

43

TROUBLESHOOTING

Issue Solution

The Device doesn’t re-

spond on screen touches

or keys pressing

Restart the Device: press and hold power

button for 10 seconds until the Device

goes off. If you will continue holding

power button for 5 more seconds, the

Device’s power management system will

completely reboot. To switch the Device on,

press again the power button as usual.

After turning on the De-

vice only splash screen

is displayed (the lock

screen isn’t loaded)

• Turn the Device off by continuous power

button press

• Press and hold Volume + button and

switch the Device on by pressing power

button

• Android system recovery menu will appear

(Android logo with exclamation mark). Now

you can release Volume + button

• Select wipe data/factory reset using Vol-

ume +/- hardware keys and press On/Off key

to confirm choice.

• Select yes – delete all user data and

press Menu

• Under service menu select reboot sys-

tem now and press Menu

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